The clinic problem
Dental clinics, medical practices, and other healthcare providers face a specific kind of review attack: ex-staff using personal accounts to vent about workplace grievances, framed as patient experiences. Google’s conflict-of-interest policy prohibits this — but it has to be documented properly.
What we typically remove for clinic clients
- Ex-employee reviews disguised as patient feedback
- Reviews containing false medical claims or impersonation
- Reviews containing private health information about other patients
- Reviews from people who were never actually patients
- Reviews about the wrong practice (especially common in clinic referral networks)
Privacy first
We work entirely from your public Google Business profile URL. We do not request access to any patient records, EMR systems, or internal account credentials. We do not store any patient information at any point in our process.
Legal escalation
Reviews containing defamatory medical claims, impersonation, or violations of patient privacy can often be escalated through Google’s legal removal pathway. Our team handles the documentation; you stay focused on patient care.